Every doctor has good questions.
And we’re glad to help you find the answers. Below are some of the most frequently asked questions we get from professionals like you.
I’m an orthodontist who has been using traditional wire and bracket treatment for years. Is Invisalign® treatment right for my practice?
Sometimes I need to make updates to my treatment prescriptions. Can the Invisalign® system accommodate treatment updates?
What should I do if I believe an Invisalign® aligner or a Vivera™ retainer is defective and should be replaced under warranty?
Invisalign® aligners and Vivera retainers, including replacements, are warranted to conform to their description, to be free from defects in material and workmanship, and to be of satisfactory quality within the industry. Information is included about the types of circumstances that may allow for free warranty replacements and the time periods for making warranty claims.
If you believe the product should be replaced under warranty, these replacements can be ordered online from the patient’s file:
Aligners: Under the Patient’s file, go to Supplemental order options > Warranty > Aligner has a quality issue.
Retainers: Under the Patient’s file, go to Supplemental order options > Vivera™ Retainers > Warranty Defect.
Alternatively, you may contact Customer Care.
In the interim, the doctor may choose to ask the patient to wear the previous set of aligners to maintain teeth position.